Agent Booking Conditions
These are the agency terms on which we (Lets Just Travel Ltd) will make a booking for your holiday or travel arrangements. When making your booking we will arrange for you to enter into a contract with the suppliers of the travel related service including tour operators/airlines/accommodation providers/transfer providers/cruise companies. We are able to book you a “package holiday” in which case you will have one contract with the principal i.e. tour operator, or we can book each component of your travel itinerary or holiday separate in which case you will have separate contracts with each components supplier.
Lets Just Travel is not a tour operator which means we do not arrange any travel related products. We act as an agent and simply facilitate your connection to those suppliers who do arrange travel products. Essentially we are an advanced search engine through which you can actually book product which you have decided you want as a result of the web searches carried out through us.
As agent we accept no responsibility for the acts or omissions of the principal or supplier or for the services provided by them. The principal or suppliers terms and conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them.
Lets Just Travel offers full protection on all purchases through the Travel Trust Association. In the unlikely event that we or one of your travel product suppliers becomes insolvent before your holiday or travel arrangements commence, our membership of the Travel Trust Association guarantees that your travel arrangements can be re-booked or your money refunded dependant upon the circumstances.
Booking Details
When making your booking please ensure that all the data provided such as names and dates for your booking are accurate and all names are exactly as shown on the relevant person’s passport. Please check that all the relevant data is correct on receipt of your documents and advise us of any errors within 2 days of receipt of your travel documents. Please note that we will not accept any responsibility for incorrect information if we are not informed within this timeframe. Any changes to these details will incur the amendment fees stated below in addition to any charges applied by the travel supplier.
The booking information you provide to us will be passed onto the relevant supplier/s of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to the sensitive information that you give to us such as details of any disabilities, or dietary and religion requirements. Certain information may also be passed onto security or credit checking companies.
If you are travelling to theUSA, the US Customs & Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.
If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in theUK.
If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we will be unable to provide your booking. In making the booking you consent to this information being passed onto the relevant persons. Full details of our Data Protection Policy are available on request.
Payment
You will be required to pay a deposit or make full payment for your booking at the time of booking. Where you only pay a deposit you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date you will be subject to a late payment fee of £15.00 on receipt of payment or we will notify the Travel Provider who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.
Payment taken at the time of booking does not itself mean that your booking is confirmed. We make reservations on a live system with the travel providers in order to have financial security for ourselves. If for any reason in the period of time between us taking your payment and seeking to confirm your booking with the travel providers any of the travel products become unavailable and we are unable to obtain a suitable alternative which is acceptable to you we will certainly refund the monies paid for that specific travel product in full. Its is extremely important that you understand that this refund will only apply to the product which is unavailable and any other aspects of bookings will not be affected, that is, you will be committed to any other products which were booked for travel at the same time such as the flight and accommodation.
Cancellation and Amendment
If you cancel or amend your booking the Travel Provider may charge the cancellation or amendment charge shown in their Terms and Conditions and you must also pay us the cancellation or amendment charge stated in the Service Charges section of this document.
If you have to cancel for a reason covered by your Travel Insurance you maybe able to recover your cancellation charges. Please check with your insurance company.
It is possible that your supplier or principal who provide your travel arrangements or holiday may need to make a change to your booking. If this is the case we will endeavor to advise you as soon as we are made aware by email and/or by telephone. Any changes made by the supplier or Principal will be subject to their own Terms and Conditions.
We do not accept responsibility for any expenses or costs incurred by you as a result of the change and we do not accept responsibility for change or cancellations that are due to unusual or unforeseeable circumstances beyond our control. These can include war or threat of war, riot, civil strife, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, governmental action or accommodation ceasing to be available.
Insurance
Many principals and suppliers require you to take out insurance as a condition of booking with them. In any event we strongly advise you to take out a policy of insurance in order to cover you and your party against the cost of cancellation by you, the cost of assistance (including repatriation) in the event of accident or illness, loss of baggage or money and other expenses.
If we have arranged your insurance policy please check it carefully to ensure that all the details are correct and that all the relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance.
Delivery of Documents
We will send by email or post if stipulated a booking confirmation and receipt together with any other correspondence relating to your travel arrangements within 5 working days after we receive your reservation. All documents that require to be posted will be sent to you by 1st class or standard post depending on urgency. Once documents leave our offices we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be re-issued all costs must be paid by you. You can ask for delivery by other means subject to the charges stated in Service Charges.
Final travel documents will be sent 7-10 working days prior to your departure.
Passports, Visas and Health
We can provide general information about the passport and visa requirements for your trip. Your specific passport and visa requirements, and other immigration requirements, are your responsibility and you should confirm these with the relevant embassies and / or consulates. Neither we, nor the Travel Provider, accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. Most countries now require passports to be valid for at least 6 months after your return date.
Some of our accommodation providers negotiate their low rates on the basis that residents of the country where the hotel stay is taking place, are not eligible to stay at that rate. In most circumstances, this does not apply to residents of EU countries staying in other EU countries. Problems seem to mainly occur, where non-EU passport holders are booked to stay in the country where the passport was issued. For example, Turkish nationals in Turkey, or Egyptian nationals in Egypt. If you think this may affect your booking, please ask our Customer Service team to confirm your booking will be accepted by the hotel, as resolution once you are abroad will be very difficult.
Please take special note that for all air travel within the United Kingdom, airlines require photographic identification of a specific type. Please ask us for full details.
We can provide general information about any health formalities required for your trip but you should check with your own doctor for your specific circumstances.
Website Accuracy
We always try to ensure that the information displayed on this website is accurate. However the information is supplied directly by 3rd party service providers and we do not accept any liability for any errors that may occur.
Complaints
We do hope that your holiday and travel plans run smoothly, however if you do have any dissatisfaction regarding any of your travel arrangements then you need to follow the complaints procedure set out in the travel suppliers terms and conditions. You will normally have to report any problems immediately to the relevant service provider or their local representatives.
If you fail to follow their procedure there will be less opportunity to investigate and rectify your complaint.
If the service provider or their local representative is unable to help you please contact us and we will endeavour to assist you.
If you wish to follow up a complaint when you get home please send an email to us within 28 days of return to This e-mail address is being protected from spambots. You need JavaScript enabled to view it.
Service Charges
Cancellation – principal or suppliers charge + £50 per person
Amendment – principal or suppliers charge + £30 per person
Debit Card Charge – 2%
Credit Card Charge – 3%
Tickets dispatched by courier – courier charge
Tickets dispatched by insured delivery – courier charge + £30
